Un-Sung Heroes of the Front Desk
Date: 10 Aug 2010 Comments:Comments OffOur front desk personnel are DeKalb Tech’s unsung heroes. They play an important role in “first impressions” of our technical college.
If you haven’t met the Newton Center’s front desk staff, it’s my pleasure to introduce you to Shelby Cope and Polly Sturdivant who work the morning and afternoon shift, respectively. They are required to be knowledgeable about our locations, departments, class offerings, calendar and staff.
Their responsibilities far surpass greeting our guests and answering the phone. Shelby and Polly make vehicle reservations, return calls, make appointments for Work Ready testing, observe and help enforce policies and procedures, route students, disperse mail, grade tests, data entry, help assemble training materials, proofread, and other related tasks. “It is a joy to be a part of the DeKalb Tech family and to greet the many visitors and students with a smile as they come in for training or classes,” said Cope in her cheerful voice.
While I admire all of their talents, I am most appreciative of their listening ear. They always take time to ensure caller satisfaction. Shelby and Polly are respectful and attentive to the occasional, angry customer who needs someone to listen and connect them to the right person. It is not uncommon for the Vice President’s office to receive commendations on their customer service. “It is always a pleasure when the front desk gets positive feed-back from visitors and callers,” said Sturdivant who always makes sure each call ends on a happy note.
Shelby and Polly have the gift of encouragement and we are fortunate to have them on our team. Be sure to let them know how much you appreciate their service to DeKalb Technical College.
Submitted by Economic Development Programs



Our lab includes Allen Bradley Programmable Logic Controllers that includes PLC 5 up through the ControlLogix. We use PanelView Plus HMI, Allen Bradley PowerFlex 700 Variable Speed Drive, 1336 Impact Variable Speed Drive, and a PowerFlex 40.
DeKalb Tech’s summer schedule offers Community Spanish, Scrapbooking, Adult CPR and First Aid, Caring for your Parents, How to Start your Own Business, OSHA Safety, Servsafe, Beginning/Intermediate /Advanced Digital Photography, Genealogy, SAT/ACT Test Preparation, Microsoft Office 2007 to include Introduction to Computers, Excel, Access, Word, PowerPoint, and Outlook. If you are interested in taking any of these classes or have suggestions for future class topics, contact Diane Doehrman at the college: 404-297-9522 extension 5029 or 


